About Us

About Centro

At Centro, we revolutionize business operations through world-class BPO services and cutting-edge technology solutions. Focused on efficiency, scalability, and innovation, we help organizations streamline processes, enhance performance, and drive sustainable growth. With deep industry expertise, advanced technology, and an unwavering commitment to operational excellence, we deliver customized outsourcing solutions that elevate customer experiences, optimize workflows, and unlock business potential. Our approach is rooted in precision, accountability, and innovation, ensuring seamless integration with our clients' operations. More than just an outsourcing provider, we are a strategic partner—empowering businesses to adapt, grow, and lead in an ever-evolving market.

Executive Chairman & Founder

"When I founded Centro, my vision was to build a company that goes beyond traditional outsourcing—one that truly understands and enhances the customer experience. Today, our expertise in BPO, digital transformation, and the healthcare industry allows us to help businesses operate more efficiently and create lasting customer relationships. Our success is driven by a team that shares this passion for innovation and excellence, and I couldn’t be prouder of what we’ve built together."

Centro History

A Journey of Growth
& Excellence

  • 2009

    Hesham Farag founded Centro in Fairfax, Virginia, with a vision to enhance customer experience.

  • 2010

    Centro expanded globally, launching its first major delivery site in the heart of Cairo, Egypt.

  • 2015

    Centro’s reach expanded to a new operational site in the heart of Manila, Philippines.

  • 2016

    A state-of-the-art facility was launched in Winchester, Virginia, to strengthen operational outreach.

  • 2021

    Centro's services are diversified to include datasphere, digital experience, and customer experience solutions.

  • 2022

    Centro launched a cutting-edge, dedicated CX center in El-Gouna, Red Sea Governate, Egypt.

  • 2023

    Centro's footprint expands to Dubai and Riyadh, reinforcing its commitment to global excellence.

Certificates & Awards

“I just wanted to say thank you so much for making this such a seamless transition. Centro made it so easy to get
everyone up and going first thing without any questions Also, thank you for all the work you have been putting in to ensure
we can test the migration appropriately while the agents are still working.”

Sara Cruz

Director of Operation

“Service Desk support has exceeded expectations. Their ability to both problems solve and offer solutions while supporting
customers and FIT staff has been extremely valuable and appreciated”

Matthew Antonishak

IT Service Desk Manager

“Centro has been a critical partner in our international expansion efforts, especially as it pertains to our learning as
we’ve opened up new markets in Europe as we open up our French market, their flexibility and ability to partner
with us to test and learn to establish new strategies”

Nevena Trainor

Chief Executive Officer

“Centro has taken most of our global support and they’ve done an amazing job, been able to support our customers
through some very difficult time, through the pandemic, where we grew the business exceptionally fast, and Centro was
able to keep up providing an excellent quality of services to our customers”

Andrew Treanor

Former Chief Executive Officer

our Partners

We are proud to collaborate with industry-leading technology innovators, delivering transformative solutions that drive success for our clients.

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