IT Help Desk Specialist

Department: IT DepartmentReports to: Senior Technical Account ManagerEmployment Status: Full TimeJob Level: Junior Job Responsibilities: • Responsible for providing the first level of support for users experiencing technical issues. • Responsible for providing on-time resolution. • Ability to identify the different problems which need escalation to different teams and follow up with them till resolution. […]

Department: IT Department
Reports to: Senior Technical Account Manager
Employment Status: Full Time
Job Level: Junior

Job Responsibilities:

• Responsible for providing the first level of support for users experiencing technical issues.

• Responsible for providing on-time resolution.

• Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.

• Maintain accurate and up-to-date records of issues and their resolutions.

• Deliver the knowledge needed to the customers in a simple way.

• Provide excellent customer service by being responsive, courteous, and professional in all interactions.

• Ability to work with different levels of knowledge and diagnose different problems.

• Can work with different tasks smoothly and effectively.

• Handle all requests through various channels until their completion.

• Ability to work on rotational 24/7 shifts.

Specification (Qualification, Experience, and Skills)

1. Bachelor’s degree in computer science or similar degree.

2. 1-2 years of experience in a similar position.

3. Excellent command of English.

4. Knowledge of Active Directory, DNS, DHCP

5. Knowledge of Microsoft Infrastructure

6. Understanding of Network fundamentals and protocols

7. Strong troubleshooting and problem-solving skills.

8. Flexible and can work under pressure