Project Manager

Department: Project ManagementReports To: Head of PM Job Summary: We are seeking a highly skilled Project Manager (PMP-certified) with experience in the Business Process Outsourcing industry to lead, manage, and execute projects effectively. The ideal candidate will be responsible for overseeing project lifecycles, ensuring alignment with business objectives, and driving process improvements while maintaining quality […]

Department: Project Management
Reports To: Head of PM

Job Summary:

We are seeking a highly skilled Project Manager (PMP-certified) with experience in the Business Process Outsourcing industry to lead, manage, and execute projects effectively. The ideal candidate will be responsible for overseeing project lifecycles, ensuring alignment with business objectives, and driving process improvements while maintaining quality and compliance standards.

Key Responsibilities:

Project Planning & Execution:

  • Develop and execute project plans, timelines, and deliverables aligned with business goals
  • Define project scope, objectives, and resource requirements
  • Identify risks and implement mitigation strategies to ensure successful project completion

Stakeholder Management:

  • Collaborate with internal teams, clients, and vendors to ensure seamless project execution
  • Serve as the primary point of contact for project updates, escalations, and reporting
  • Manage expectations and ensure alignment between stakeholders and project goals

Process Improvement & Compliance:

  • Drive operational efficiency by implementing process improvements in BPO workflows
  • Ensure compliance with industry regulations, company policies, and quality standards
  • Utilize data analytics and KPIs to measure project success and identify areas for optimization
  • Allocate and optimize resources effectively to meet project deadlines

Reporting & Documentation:

  • Maintain detailed project documentation, including reports, dashboards, and meeting minutes
  • Present project updates to senior management, highlighting key milestones and challenges
  • Ensure all project records are updated and stored as per company policies

Qualifications & Skills:

  • PMP Certification (Project Management Professional) – Required
  • Bachelor’s degree in business, IT, or a related field
  • Experience in the BPO industry (minimum 5+ years in project management)
  • Strong knowledge of project management methodologies (Agile, Scrum, Waterfall)
  • Excellent leadership, communication, and negotiation skills
  • Ability to manage multiple projects simultaneously in a fast-paced environment
  • Proficiency in project management tools
  • Data-driven mindset with expertise in reporting and analytics

Preferred Experience:

  • Experience managing transitions, migrations, or new client onboarding in BPO
  • Strong understanding of BPO KPIs, SLAs, and operational excellence frameworks
  • Six Sigma or Lean Certification is a plus